Seller/Scope of application
The Seller and your contracting partner is Truffles Collars. The business relations between you and Truffles Collars are subject exclusively to the General Terms and Conditions set out herein-below in the version that is in effect at the time of placing the order. Truffles Collars does not accept or acknowledge any deviating or contrary terms and conditions of the Ordering party, unless we expressly agree to their applicability in advance in writing.
Offer and conclusion of contract
The Seller and your contracting partner is Truffles Collars. The business relations between you and Truffles Collars are subject exclusively to the General Terms and Conditions set out herein-below in the version that is in effect at the time of placing the order. Truffles Collars does not accept or acknowledge any deviating or contrary terms and conditions of the Ordering party, unless we expressly agree to their applicability in advance in writing
Complaints and returns
Complaints must be made within 7 (seven) working days following the delivery date; otherwise the delivery shall be deemed to have been accepted. You can contact us by e-mail: email@example.com
You can return all products ordered on Truffles Collars within 7 (seven) working days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.
Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.
Excluded from the above right to return goods are:
• Products where the tamper-evident seal or blister pack has been damaged
• Products especially custom orded
• All graphic, decoration and consulting services
Products shall be returned at the customer’s expense and risk. Truffles Collars will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
Please contact us by e-mail:firstname.lastname@example.org to request return address.
Once the goods have been received, you will receive a confirmation email. Your exchange/refund will be then be processed.
If you need any further information, you can contact us by e-mail: email@example.com
Prices • Payment • Shipment costs • Delivery times
Prices are subject to change. Transmission errors excepted.
We will deliver your orders as soon as possible. Generally, orders are being carried out once a week. If by mistake an orded product can’t be delivered, we will inform the client without delay. Exceeding the delivery time, not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of 30 (thirty) days the refund of the amount paid in connection with the sale. In all case, we shall not be liable for delays in delivery which are the responsibility of the commissioned carrier or custom clearance.
The customer shall be billed for shipping costs of returns resulting from refusal to accept delivery.
The delivery and payment process is described in detail while ordering.
Please find a detailed specification of our payment conditions and shipment costs here: Shipping and Returns
For deliveries to countries outside Switzerland
Your national TAX, as well as additional customs duties and charges, will fall due at the Ordering Party expense, the amount of which we are neither able to influence nor predict. For more information, please contact your local customs office.
•Online payment by Mastercard, Visa, American Express or via PayPal
•Payment by bank wire
Our account details are available on request.
If you choose to pay by bank wire, you have to transfer the total order amount to our bank account within 3 business days. Note that we will ship out your order only after we have received your payment. In case there is still no payment entry after 7 days, Truffles Collars will automatically cancel your order.
For a quick delivery, it is best to choose for one of the other online payment options we offer.
All payments must be made in accordance with the instructions given on the pages of the webstore.
Retention of title
The goods shall remain our property until payment has been made in full.
Transfer of risk
On sending the items out fromTruffles Collars, the corresponding risks alienate to the buyer.
The customer shall himself be responsible for the selection and use of the products. Claims for damages of any kind are excluded unless we have caused the damage intentionally or through gross negligence. We shall not, under any circumstances, be liable for consequential or indirect damages. The commissioned carrier shall be liable for damage sustained during transit.
The information, images, photographs, trademarks, products and in general the elements and material that you will find in the Site are disclosed only for promotional and advertising purposes; you may download or copy any of such elements and material only for private, personal and not commercial use. Truffles Collars makes no warranties of the absence of malicious programs (such as viruses, bugs or trojan horses). Truffles Collars shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of the Site. Truffles Collars does not represent or warrant that the information contained in the Site is accurate and complete.