Delivery

shipping •shipping costs • returns

Switzerland:

All Truffles products are individually handcrafted, made to ordered sent within 7 – 10 working days. Larger orders and during busy times of the year may mean orders take longer to arrive.

Europe:

The Shipping of online orders is carried out by Swiss MiniPac International Economy CHF 9 .-shipping cost for orders under CHF 350.-. For orders with an order value of CHF 351.-up to CHF 700.-shipping cost are Economy CHF 12.-. Your national TAX, as well as additional customs duties and charges, will fall to the ordering Party expense, the amount of which we are neither able to influence nor predict. We have no control over shipping delays caused by selective customs checks. For more information, please contact your local customs office.

International:

The Shipping of online orders is carried out by Swiss MiniPac International Economy CHF 9 .-shipping cost for orders under CHF 350.-. For orders with an order value of CHF 351.-up to CHF 700.-shipping cost are Economy CHF 12.-. Your national TAX, as well as additional customs duties and charges, will fall to the ordering Party expense, the amount of which we are neither able to influence nor predict. We have no control over shipping delays caused by selective customs checks. For more information, please contact your local customs office.

Returns:

Truffles Collars products are of the highest quality, and great care is taken to make each item individually for you and your four-legged friend. However, if you are not entirely satisfied with your order, you have the right to return the product, without having to indicate your reasons, within 10 days of delivery date. All items must be returned in an unworn, and new condition. Everything must be complete and fully functional. A corresponding deduction shall be made, in the event of failure to comply wth these conditions.

Products Shall be returned at the customer’s expense, and risk, Tracking or Recorded Delivery is  advised.

Excluded from the above right to return goods are:

• Products especially custom ordered.

In case of a problem with your order, contact us as quickly as possible.